Photo Questions

What makes a good photo?
  1. Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
  2. A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
  3. Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.
How many faces can I print on a product?

Our products are printed with up to two faces. In order to receive two faces on your order, when placing your order you must select the ‘Two Face’ option located on the product page. Faces will be separated and cropped individually unless the two faces are overlapping.

If you do not see the option to include more than one face on the product page, then that option is unavailable for that product. 

Can I upload something other than a person, dog, or cat?

Does it have a face? If so, we can print it! While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

Can I see a proof of how my product will look?

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

Do you crop the photo for me?

Yes, we crop the photo for you! We only use the face of your loved one, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

Ordering and Payment

Do you offer discounts on larger/bulk orders?

Absolutely! We also stack discounts with any sale that we have going on. Here are some discount codes:

  • 10+ Pairs (15% off): tenplus
  • 20+ Pairs (20% off): twentyplus
  • 40+ Pairs (25% off): fortyplus
  • 100+ Pairs (30% off): hundredplus
What is your change/cancellation policy?

Changes/cancellations to orders will be accepted until 24 hours (1 day) after an order is placed.

We will be happy to help you change your color, size, and/or picture with the order – just send us a message as soon as possible with your order number and desired changes. No changes will be made to orders after 24 hours as they begin production immediately.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Since we create one-of-a-kind, custom products just for you, we are only able to cancel orders and provide full refunds within 24 hours of ordering. After that point, your order goes into production. To cancel an order, please fill out our Contact Form below to send us an email with your order number and we will be able to assist you. Our designers work quickly, so be sure to contact us as soon as possible!

Please review our Return Policy here if you have other questions regarding this subject.

What payment options are available?

We accept all major credit cardsand use a Credit Card Processor called Bolt to make your payments safe, secure and easy. In addition to all major credit cards, we also accept PayPal for a quick checkout! Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

If I forget to add something, can you charge my card?

Once your order is placed we are only able to refund your order. We are not able to add charges to your card for security purposes.

How long does it take for a refund to process?

If you are receiving a refund through any major credit card, the refund processing time is 1-2 business days. If you are receiving a refund through PayPal, the refund processing time is 7-10 business days. Don’t worry, we don’t think you’ll need to receive a refund, unless you accidentally add too many socks out of excitement.

Product Questions

Will the ink crack or fade over time?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

How does sizing work?

Our socks come in Adult Small, Medium and Large as well as a Children’s size. Our sizes correspond with US standard shoe sizes as follows:

Adult Small: (Women’s 4-8)

Adult Medium: (Women’s 9-11 / Men’s 7-9)

Adult Large: (Women’s 11+ / Men’s 10-13)

Children’s: Youth (1-5)

All socks are crew-style socks and come up to mid-shin on the average adult.

Our custom mugs are 11 ounces in size.

Our blankets come in two sizes each perfect for the ultimate cuddle session. Our regular size is 50″ x 60″ and our large size is 60″ x 80″

How do I wash your products?
  • For our socks, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our socks with like colors as you normally would your other clothing will not affect the quality of your socks in any way.
  • For our mugs, hand-wash them with a mild dish liquid. Our mugs are dishwasher safe, but we recommend hand-washing to ensure long-lasting use of your new custom mug.
  • For our blankets, machine wash separately with cold water. Tumble dry on low and do not bleach the blanket. Be sure not to wash your new blanket with other clothing when you first wash it! It tends to shed a bit of fuzz upon first wash.

Shipping Questions

How long does it take to receive my product?

Typically, it takes about 7 business days for our socks, mugs and blankets to be produced and sent out. Once shipped, USPS will deliver continental US orders in 3-5 business days. International shipping times vary based on the destination.

Please note that during the holidays our production time may vary.

Can I change the destination country on my order?

After placing your order, you may not change your shipping from domestic to international and vice versa.

How much is shipping?

For our US customers, we charge a flat shipping fee of $3 for our socks and $4.99 for our mugs. The shipping cost for our international customers depends on the destination of the order. If you’d like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $10-$30.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

 

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